FAQs

How can I contact The Oranix?
You can email us at theoranix@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
No, unfortunately for now we only ship to GCC.

Where do you ship from?
We ship from United Arab Emirates.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Apple Pay and Google Pay).

When will my order be processed?
All orders are handled and shipped out from our warehouse. Orders in the UAE will get delivered within 1 to 2 business days after order confirmation.

How long will it take to receive my order?
If you ordered from the UAE: from 1 to 2 business days
GCC countries: from 6 to 8 business days